Research: Sound of voice influences perception

• April 28, 2013 • Comments (1)

The sound of a speaker’s voice matters twice as much as the content of the message, according to a study by Quantified Impressions, an Austin, TX, communications analytics company.  People with strained or breathy voices are labelled as negative, passive, or weak.  Those with normal voices are seen as successful, sociable, and smart.

My experience bears this out.   When I lost my voice, those who did not know me often assumed I had a neurological impariment or simply was not very bright, and would speak v-e-r-y slowly to me.  What a waste.  Those who knew me, knew better.

 

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Category: Voice problem

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  1. Jeanne H. says:

    The condescending attitude on the telephone is even worse!!!

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